Refund policy

Refund and Return Policy

Last updated: August 18, 2026

Atma Prema Wholeness LLC wants you to be happy with your purchase. Because many of our products are made to order specifically for each customer, we generally do not accept returns or exchanges for items that are no longer wanted, ordered by mistake, or purchased in the wrong size, color, or variation.

Damages, Defects, and Incorrect Orders

Please inspect your order when you receive it and contact us as soon as possible if your item arrives damaged, defective, has a manufacturing or printing error, or you received an incorrect item.

To report an issue, please contact us at Cree@atmapremawholeness.com within 30 days of delivery. Please include your order number and clear photographs showing the item and the issue so that we can evaluate the problem and determine the appropriate resolution.

Please contact Atma Prema Wholeness directly regarding any issue with your order. Do not contact our production or fulfillment partners directly. Because our products may be fulfilled by different production partners, we will work with the appropriate fulfillment partner on your behalf to resolve the issue.

If the issue is confirmed, we may provide a replacement or refund, depending on the nature of the issue and the product. In most cases, defective or damaged products do not need to be returned.

Please do not send an item back without first contacting us and receiving instructions.

Returns and Exchanges

Because our products may be produced specifically in response to an order, we generally do not accept returns or exchanges for:

Change of mind or no longer wanting the item
Incorrect size, color, or variation selected by the customer
Incorrect shipping address provided by the customer
Items that have been used, damaged, or altered after delivery
Personalized or customized products, except when the item arrives damaged, defective, or with an error attributable to us

If you have a question about whether your order may qualify for a return, replacement, or refund, please contact us at Cree@atmapremawholeness.com before sending anything back.

Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it. Because our products may enter production shortly after an order is placed, we cannot guarantee that a cancellation will be possible.

Once an order has entered production, cancellation may no longer be available.

Refunds

If a refund is approved, we will notify you and issue the refund to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or credit card provider may require additional time to post the refund to your account.

If you have not received your refund after 15 business days from the date we confirmed that it was issued, please contact us at Cree@atmapremawholeness.com.

Sale Items and Gift Cards

Unless otherwise stated, the same return and refund conditions apply to sale items.

Gift cards are non-refundable and cannot be exchanged for cash, except where required by applicable law.

European Union Customers

If you are a consumer located in the European Union, you may have a statutory right to cancel certain online purchases within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.

This right does not generally apply to goods made to the customer's specifications or clearly personalized. Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

For questions regarding your rights or an EU order, please contact us at Cree@atmapremawholeness.com.